A custom-made product

Each IEP Prep-Kit is personally prepared based on the specific information you provide about your child and your situation. Once we begin creating your kit, we have invested real work into a product made uniquely for you and no one else. For that reason, our refund policy is designed to be fair to you while accounting for the custom nature of the work.

Before we begin your kit

If you’ve paid but we have not yet started preparing your kit, you can request a full refund for any reason by emailing us. We’ll process it promptly.

After your kit is delivered

Because your Prep-Kit is a custom digital product that is created and delivered specifically for you, it is generally non-refundable once delivered — in the same way custom or personalized work typically can’t be returned. However, we stand behind our work:

• If your kit contains a clear error, or we misunderstood the information you provided, contact us and we’ll revise it at no charge.
• If you feel the kit fundamentally failed to deliver what was described, email us within 7 days of delivery explaining the issue, and we’ll review your request in good faith.

What refunds don’t cover

Because the school and IEP team make all final decisions, we cannot offer refunds based on the outcome of your meeting. As explained in our Disclaimer, we don’t guarantee any particular result, and a refund request based solely on a meeting not going the way you hoped falls outside this policy.

How to request a refund

Email support@brightstepsparenting.com with your name and order details, and tell us what happened. We read every message and aim to respond within one business day.

Changes to this policy

We may update this policy from time to time. Changes take effect when posted, and we’ll update the date above.